Returns

At Life EZ, we prioritize your satisfaction with every purchase. If, for any reason, you receive a defective or damaged item, we've got you covered. Please take a moment to review our Returns and Exchanges Policy for a seamless resolution process.

1. Reporting a Defective or Damaged Item:

  • If you receive a product that is defective or damaged, please contact our customer support team within 30 days of receiving your order. You can reach us through the "Contact Us" page on our website or by sending an email to info@lifeez.us. To expedite the process, please include your order number, a description of the issue, and clear photos of the damaged or defective item.

2. Eligibility for Returns:

  • To be eligible for a return or exchange, the item must be unused and in the same condition that you received it. It must also be in its original packaging. Please do not send your purchase back to the manufacturer.

3. Return Authorization:

  • Our customer support team will guide you through the return authorization process. Once your return is approved, we will provide you with instructions on how to proceed.

4. Refund or Exchange:

  • Depending on the nature of the issue and product availability, you may choose between a refund or an exchange. Refunds will be processed via the original payment method.

5. Return Shipping:

  • If the return is due to a defect or damage, we will cover the return shipping costs. Our team will provide you with a prepaid shipping label for your convenience.

6. Timeframe for Returns:

  • Please initiate the return process within 30 days of receiving your order. Returns requested beyond this timeframe may not be accepted.

7. Refund Processing Time:

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 30 days.

8. Contact Us:

  • If you have any questions or concerns about our Returns and Exchanges Policy, please don't hesitate to contact our customer support team. We are here to assist you throughout the process and ensure your experience with Life EZ remains positive.

Thank you for choosing Life EZ, where customer satisfaction is our top priority.